Workmanship Defects
If something we installed fails because of how we installed it, we fix it. Examples: tile coming loose, cabinets pulling from walls, paint peeling from prep issues, trim separating.
Dream Touch Renovations Warranty · Ontario Workmanship Coverage · 1 Year Standard + Manufacturer Warranties
Our Ottawa renovation warranty.
1 year standard. Plus manufacturer warranties. No fine print.
Every Dream Touch renovation is backed by a 1-year workmanship warranty in your contract, plus the manufacturer warranties on the products we install. Read exactly what's covered below.
1 yr
Standard warranty (included)
Mfr.
Manufacturer warranties included
0 days
Warranty claim response
No fine print
Clear plain-English coverage
Free design consult
No deposit required.
Permits + drawings
In-house engineering.
1-year DTR warranty
Plus manufacturer warranties.
Flexible financing
Trusted Ottawa brokers.
What You Get
What our 1-year warranty covers.
Every renovation includes 1-year workmanship coverage from project completion. Specifically:
Structural Integrity
Any structural work we performed (framing, headers, beams, foundations) is covered for structural soundness. If something we built isn't supporting what it should, we fix it.
Installation Integration
How we integrated materials and fixtures. Examples: plumbing connections leaking from our installation, electrical work failing because of how we wired it, drywall seams visible from finishing issues.
Equally Important
What our warranty doesn't cover.
Here's what's NOT covered, including things you might assume are. Most are covered elsewhere (manufacturer warranties, insurance) explained below.
Manufacturer Defects
If a Kohler faucet leaks from a manufacturing flaw, that's Kohler's warranty, not ours. Same for cabinets, appliances, fixtures, materials. We provide all manufacturer documentation at completion.
Normal Wear & Tear
Everything wears with use. Paint scuffs from kids and pets, small caulking shrinkage in the first year, minor settling cracks in new drywall: these are normal. Not warranty issues.
Misuse or Neglect
Damage from improper use, lack of maintenance, unfixed leaks, or modifications by other contractors. We cover our work, not its abuse.
Acts of Nature
Floods, fires, hail, falling trees, ice storms: covered by home insurance, not our warranty. Same for pre-existing conditions outside our scope.
Beyond Our Workmanship
Manufacturer warranties on your products.
Beyond our 1-year workmanship warranty, the products we install — cabinets, faucets, appliances, roofing, windows, flooring — carry their own manufacturer warranties. We hand you every warranty document at completion so you can claim directly.
Step 01
Documentation at Handover
At your final walk-through we hand over every manufacturer warranty and care sheet for the products in your renovation.
Step 02
Register Where Needed
Some manufacturers require you to register the product to activate the full warranty. We flag which ones and how, so nothing lapses.
Step 03
How Claims Work
Manufacturer defects are handled directly with the manufacturer. If you are not sure who covers what, call us and we will help you route it.
If Something Needs Attention
How to file a warranty claim.
We respond to warranty claims within 2 business days. The 4-step process:
1
Call or Email
Phone 613-862-4555 or email warranty@dreamtouchrenovations.com. Tell us what's happening and which project.
2
Site Visit
Within 2 business days, we schedule a site visit to assess the issue. No charge for warranty assessments.
3
Repair Plan
If covered, we provide a written repair plan and schedule the work. If not, we explain why and suggest next steps (insurance, manufacturer warranty).
4
Repair Completion
Warranty repairs completed at no charge. Most scheduled within 2–3 weeks of assessment.
Common Questions
Warranty questions.
Real answers, no fine print, no marketing language.
Call 613-862-4555The terms are exactly what's on this page, with no hidden exclusions in contracts, no asterisks. The full warranty document at project completion matches what you see here.
No. Warranty activates automatically at substantial completion. We retain your project file, so when you call we have it ready.
We work with you to find the closest available match. If the substitute requires broader work to look right (e.g., re-tiling a larger area), we discuss options first. Workmanship coverage continues.
Yes. The 1-year workmanship warranty transfers to a new owner for the remainder of the period. The new owner contacts us within 30 days of transfer to confirm.
We still want to know. Many post-warranty issues turn out to be manufacturer defects, insurance items, or repairs at fair pricing. Call us, and we'll help you figure out the best path either way.
Now You Know What's Covered
Ready to start your Ottawa project?
Backed by our 1-year workmanship warranty.
Twenty years of Ottawa projects. A clear, honest warranty behind every one. Your project is next.